Terms of Service
Last Updated: 1st January, 2025
Terms of Service
Welcome to Empirivuma Tea. By accessing our website, purchasing our products, or using our services, you agree to be bound by the terms and policies outlined below. Please read them carefully.
If you do not agree with any part of these terms, please do not use our website or services.
About Empirivuma Tea
Empirivuma Tea is a Ugandan-based company selling tea crafted from 100% wild date palm seeds, sustainably sourced and sold online.
Use of Our Website
By using our website, you agree that you will:
Use the website for lawful purposes only
Not misuse, disrupt, or attempt to gain unauthorized access to our systems
Provide accurate and complete information when placing orders or contacting us
We reserve the right to suspend or terminate access to our website if misuse is detected.
Products & Pricing
All products are subject to availability
Prices are listed in Ugandan Shillings (UGX) unless stated otherwise
We reserve the right to change product prices, descriptions, or availability at any time without prior notice
We strive to display accurate product information, but minor variations in packaging or appearance may occur.
Orders & Payments
Orders are confirmed once payment is successfully completed
We accept approved online payment methods displayed at checkout
Empirivuma Tea reserves the right to cancel or refuse any order due to suspected fraud, incorrect pricing, or stock issues
Privacy Policy
Information We Collect
We may collect the following information:
Name, email address, phone number, and delivery address
Payment-related information (processed securely by third-party providers)
Website usage data such as pages visited and time spent on the site
How We Use Your Information
Your information is used to:
Process and deliver orders
Communicate about orders, updates, or promotions
Improve our website, services, and customer experience
Comply with legal and regulatory requirements
We do not sell or rent your personal data to third parties.
Data Protection
We take reasonable steps to protect your personal data from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.
Shipping & Delivery Policy
Delivery Locations
We currently deliver across Uganda
International shipping may be available on request or as announced on our website
Delivery Timeframes
Within Uganda: Typically 1–5 business days
Delivery times may vary due to location, weather, or logistical factors
Customers will be notified once their order has been dispatched.
Delivery Fees
Delivery fees (if applicable) will be calculated and displayed at checkout before payment is completed.
Returns & Refund Policy
Returns
Due to the consumable nature of tea products:
Returns are only accepted for damaged, incorrect, or defective items
Requests must be made within 7 days of delivery
Refunds
If a return is approved:
Refunds will be processed using the original payment method
Refund timelines may vary depending on the payment provider
Opened or used products are not eligible for return unless defective.
Cookie Policy
What Are Cookies?
Cookies are small data files stored on your device that help improve your browsing experience.
How We Use Cookies
We use cookies to:
Remember your preferences
Improve website performance and usability
Analyze traffic and user behavior
Managing Cookies
You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
Limitation of Liability
Disclaimer
Empirivuma Tea products are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a healthcare professional if you have health concerns.
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Updates
We may update these Terms and Policies from time to time. Changes will be posted on this page with an updated revision date.
Contact Information
If you have any questions about these Terms or Policies, please contact us:
📧 Email: hello@empirivumatea.ug
📞 Phone: +256 783 607 817
📍 Location: Gayaza, Naalyamagonja, Kampala, Uganda